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Privacy Policy
This page explains how the Biomass Energy Centre uses any information you give to us through this website, and the ways in which we protect your privacy.
Note that this website is managed by Forest Research, the research agency of the Forestry Commission (see About us for further information). The privacy policy for the Biomass Energy Centre therefore reflects that of other Forestry Commission websites.
The Data Protection Act
The Forestry Commission is a data controller under the Data Protection Act. Under the Act, we have a legal duty to protect any information we collect from you. We safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department unless you give us permission to do so.
What information do we collect?

We collect different kinds of information from visitors to this website:

  • Feedback
  • Calls to our helpdesk
  • Requests for information
  • Site usage information from log files.
Feedback

You can send us your feedback by e-mail, post, phone or fax. We do not pass on any of your personal information outside our organisation when dealing with your enquiry. We will not use any information you supply for any other purpose without first seeking your permission.

Where your details are held in our tracking system these are archived after we have dealt with your enquiry and deleted after 12 months.

Calls to our help desk

The information you supply to us in telephone contacts may be logged within a database to help us respond to, and track, your request. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.

Our system archives your messages after it has been dealt with, and deletes them after 12 months.

Requests for information

We need to record your personal contact details to be able to respond to, and track the progress of, your request. The minimum personal information required from you is an e-mail address or telephone contact number. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.

If your enquiry is logged our system archives your message after it has been dealt with, and deletes it after 12 months.

Cookies and log files

Cookies are pieces of data that can be automatically created on your computer when you visit a website. We do not use cookies on this website.

Log files allow us to record visitors' use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.

Links to other websites

This website contains links to:

  • The Forestry Commission website
  • The Forest Research website
  • The Defra website
  • The DirectGov website
  • Other websites, both those of government departments and of other organisations.

This privacy policy applies only to this Biomass Energy Centre website, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site.

Access to your information and contacting us
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by e-mail, phone, fax or post.